Hello,

This is Crypto Roboadvisor HEYBIT.

To make sure that the withdrawal is requested by the rightful user, "user identification" (KYC) process will be added as follows.

  • Time : June 25, 2021 14:00 (KST)

  • Measure : Enhancement of user identification process for withdrawal request and the processing of withdrawal on the next business day

  • Process :

  1. Email verification and Google Authentication upon withdrawal request

  2. Email confirmation of your withdrawal request

  3. User identification in the morning the next business day (KST) - by HEYBIT

  4. Processing of the withdrawal upon completion of user identification in the afternoon of the next business day - by HEYBIT

  5. Email confirmation of the withdrawal completion

HEYBIT puts the safety of client asset as our top priority. We will continue to do our best to strengthen our security system. We ask for your kind understanding and cooperation.

Should you have any further inquiry, please contact our Help Center or email (help_en@heybit.io).

Thank you.

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